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Two
Technologies, Inc. strives to provide our customers with the highest
level of support available. We have three dedicated departments,
staffed with experienced professionals, ready to offer their
services to you:
CUSTOMER SERVICE:
Our Customer Service team is here to make sure everything during the
lifecycle of your product runs as smoothly as possible. Any general
questions can be directed to them via e-mail:
customerservice@2T.com
TECHNICAL
SERVICES: Our technical experts
are well
versed and educated when it comes to dealing with 2T products. Rest
assured, if they don't have an answer when you call, it won't
take long. Technical Services aims
to keep our
GEM Partners updated and informed with our
informative FAQ page, technical documentation and
product announcements. Contact them with any questions you may have:
tech_services@2T.com
REPAIR SERVICES:
As rugged as our products are, accidents do happen. Our eRMA system
makes it quick and easy for you to submit and track repairs online.
If you should need additional assistance, please contact our
Repair Services Group Leader at:
repair_services@2T.com
From your first interaction with our sales team to the moment your
order arrives, we are here to work with you every step of the way.
Contact us today!
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Matthew can be reached directly at:
215-773-7185 or via email @
mreppert@2T.com
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Two Technologies is
pleased to announce that Matthew Reppert will be assuming the role of
Repair Services Group Leader. Matthew has been with 2T for over two
years and possesses a great deal of knowledge regarding our hardware and
software. He has been an integral part of our repair and support
processes and looks forward to working with you in his new role.
Questions?
Find answers in the FAQs. |
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POLICY REVIEW
In a continuing effort to improve and expedite our customer's repairs,
we wish to review some policies/procedures.
If a battery comes in with a JETTŪ, we will cross reference the battery
information to confirm that it shipped with the accompanying JETT. If
confirmed, we will handle the battery based on the warranty of the unit.
If the information does not match and the battery needs to be replaced,
the customer will be quoted for a replacement battery.
If a battery comes in with no unit, then it will be treated as a spare
part, with only a 90 day warranty.
An RMA Request is only valid for 30 days. We will close the RMA if we
have not received the product in-house within 30 days.
If an RMA shipment is refused and returned to us, for any reason, we
will add on the freight charges to the new shipment regardless of
whether it was under warranty or not.
Please contact us at
repair_services@2T.com
with any questions you may have.
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