Two Technologies is pleased to introduce a new selection of service plans designed specifically for our customers. These programs are intended to make the repair process as efficient and cost effective as possible. Should you need service on any of our units, we have an in-house repair center with certified technicians dedicated to evaluate and/or repair your unit.
In a continuing effort to improve and expedite our customer's repairs, we wish to review some policies/procedures.
If a battery comes in with any handheld, we will cross reference the battery information to confirm that it shipped with the accompanying handheld. If confirmed, we will handle the battery based on the warranty of the unit. If the information does not match and the battery needs to be replaced, the customer will be quoted for a replacement battery.
If a battery comes in with no unit, then it will be treated as a spare part, with only a 90 day warranty.
An RMA Request is only valid for 30 days. We will close the RMA if we have not received the product in-house within 30 days.
If an RMA shipment is refused and returned to us, for any reason, we will add on the freight charges to the new shipment regardless of whether it was under warranty or not.
Please contact us at repair_services@2T.com with any questions you may have.