Two Technologies Rugged Customizable Handhelds, Hand Held Computers, Mobile Computers and Terminals

PRODUCT CARE PROGRAM

Two Technologies is pleased to introduce a new selection of service plans designed specifically for our GEM Partners. These programs are intended to make the repair process as efficient and cost effective as possible. Should you need service on any of our units, we have an in-house repair center with certified technicians dedicated to evaluate and/or repair your unit.

GEM Partners log on to the extranet to download 2TRX Product Care Program details and pricing.

You will need a user name and password in order to request an eRMA from Two Technologies. If you do not already have a user name and password, please contact us at repair_services@2T.com and we will be happy to set up an account for you.

POLICY REVIEW

In a continuing effort to improve and expedite our customer's repairs, we wish to review some policies/procedures.

If a battery comes in with a JETT®, we will cross reference the battery information to confirm that it shipped with the accompanying JETT. If confirmed, we will handle the battery based on the warranty of the unit. If the information does not match and the battery needs to be replaced, the customer will be quoted for a replacement battery.

If a battery comes in with no unit, then it will be treated as a spare part, with only a 90 day warranty.

An RMA Request is only valid for 30 days. We will close the RMA if we have not received the product in-house within 30 days.

If an RMA shipment is refused and returned to us, for any reason, we will add on the freight charges to the new shipment regardless of whether it was under warranty or not.

Please contact us at repair_services@2T.com with any questions you may have.

Two Technologies, Inc. / 419 Sargon Way, Horsham, PA 19044 / 215.441.5305 / real.rugged@2T.com / www.2T.com